Agent challenges and AI
Your agents need access to lots of information – policy, procedure, guides, manuals and so on. Today they hunt for the right information on intranet, printouts, email alerts, manuals and so on – while your customer is waiting. Solve this by deploying Emma as your agent assist.
Emma can assist your agents in many ways
Natural language interface to ask questions
Byte size to-the-point relevant answers in 1 second or less
Inbuilt knowledgebase to unify all needed information
Instant feedback to experts on what information is missing or not useful
Emma has amazing out of the box features & strengths
Advanced Knowledge Management System
Our twitter age, AI enabled KM system is unique and powerful and will help reduce Auto-resolution rate.
In-Built Ticketing System
Highly configurable built-in ticketing system natively integrated with VA.
Ability to Learn
Our virtual assistants can learn! A failed conversation is an opportunity them to learn.
AI + Human model
AI and humans need to work together in harmony to resolve issues. Our virtual assistants are built with features like "escalation to humans" and "live chat" to make that happen.
Sophisticated process automation
An process orchestration engine that can manage business processes across days, touching multiple teams and systems and making process autonomous.
Inbuilt Case Management
Highly configurable case management is super easy for users and intelligent for support teams - saving time and money.
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- Emma Virtual Assistant to answer user questions using natural language
- In built AI-powered “living knowledgebase”
- Ability to manage and expand knowledgebase
- Advanced personalization of knowledge
- Dashboard with useful insights into agent needs
- Mobile App
- Ability to train and improve Emma performance
- Full auditability
- Single Sign On
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Everything in premier plus
- Automation of common and repetitive tasks
- Inbuilt ticketing system or integration with external ticketing
- Ability to do real time escalation to other team members
- Integration with other enterprise applications
- Custom analytics
Vice President- Global Talent | Dawn Foods Global
Our Virtual Assistant from Actionable Science is actually our Chief Knowledge Officer at Dawn03 Jan 2018
Vice President of Software Services | Patelco Credit Union
We saw a 50% reduction in requests being escalated to second level support.03 Jan 2018
Manager, IT Service Delivery | RTI International
we recently launched “Lumi” our newest ITS Help Desk agent and was a well-received and successful implementation.03 Jan 2018
Omni-Channel Technical Product Manager | Newfi Lendings
Great piece of technology.03 Jan 2018
HCM Industry Analyst
The enterprise digital assistant market has exploded fairly quickly, resulting in some confusion for buyers. Actionable Science, and the company’s suite of HR, IT and Customer-facing digital assistants, has brought clarity through its emphasis on cognitive automation. This is what allows the technology to anticipate, understand and auto-resolve, but also calibrate when interactions should be high or low-touch, more personalized or trigger other actions. The company is also executing quite well for an early stage player, a testament to the experience of its founders.03 Jan 2018