IT challenges and AI

Your IT Helpdesk is always being asked to do more with less. Improve SLA, drive better user satisfaction AND Lower cost. Also your agents are bogged down handling repetitive tasks and is impacting retention and morale.

Our AI-powered Virtual IT Assistant can change that and deliver

30-40%Auto Resolution
Of tickets.

3-5 minutesMinutes Saved Per Ticket By Capturing Right Information.

50%Reduction In Rerouting Of Tickets.

Any IT manager will perhaps agree to following support challenges

meet vera

Every day password resets cause a lot of heartburn.

meet vera

Many tickets are touched and triaged by L1 team before being rerouted to Specialized teams - wasting precious resources

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Each ticket creation takes at least 2-3 minute conversation.

meet vera

Knowledge defiicit happens once an existing agent leaves

James can help in many ways

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Converse and identify issue
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Resolve tickets
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Perform basic triaging
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Create complete tickets to right people

James has amazing out of the box features & strengths

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Advanced Knowledge Management System

Our twitter age, AI enabled KM system is unique and powerful and will help reduce Auto-resolution rate.

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In-Built Ticketing System

Highly configurable built-in ticketing system natively integrated with VA.

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Ability to Learn

Our virtual assistants can learn! A failed conversation is an opportunity for them to learn.

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Live Chat

AI and humans need to work together in harmony to resolve issues. Ours Vas have skills to do that.

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Process Orchestration

Your business process is not simple - but our Virtual assistants can deal with that.

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Microsoft based technology

We have a strong partnership with Microsoft. Our product is built using Microsoft technologies. So you know it is here to stay and evolve.

integration integration

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