Turbo Charge Your Customer Engagement with AI
Your customers want better support, when they need it, where they need it. Whether it is product questions, pricing information, service needs or something else – you want to help them quickly and efficiently.
Megan can help your customers
Answer customer questions
Using inbuilt knowledgebase Megan can deliver highly personalized answers to all common user questions
Helping solve their common issues
Leveraging powerful process orchestration capabilities
Quickly connecting to the right human expert
Using inbuilt live agent chat or Ticketing platform
Providing assistance when & where they need it
Available 24*7 in multiple channels
Megan is ready to assist through the lifecycle of their engagement
TOP OF FUNNEL
- Educate customer on products and services
- Help select the right product
- Get customer started with buying process.
- Reminder and follow up
- Document generation and e-Sign
- Step by step support
- Escalations as needed
- Help with simple tasks
- Answer product questions
- Engage human help
Megan is specialized for many industries
Retail Services :
Retail industry is going through a transformation thanks to the challenges posed by the online/e-commerce counterparts. An AI Driven approach will help retail industry compete on an equal footing regardless of the size of your company. Here is how Actionable Science can help
Customer focused sales virtual agent ( chatBot) to help customers make a buying decision.Customer service focused virtual agent to answer common customer queries about package delivery, return policy, product recall, service outage, enquiry about an existing issue etc.These virtual agents are integrated with CRM systems like Dynamics 365 or Salesforce.com
Paperless and quick employee onboarding and offboarding for store staff
Integrated employee helpdesk for IT Helpdesk, HR & Finance to significantly reduce your operating costs
Whether you are in home auto or life insurance – Megan can help your customers at many points of engagement.
Here are some of the use cases that we can help you with from customer perspective
- Why insure?
- Different kind of insurance
- Coverage question
- Agent vs direct buy
- Coverage dates
- In case of events, what to do
- Getting the Quote in your inbox
- Setting up appointments with agents
- Setting up Medical appointments
- Make payments
- Generate leads in CRM
- Make ongoing annual payments
- Address change
- Virtual buddy handholding during the claims process
- Queries on notifications and next steps, set expectations
Banks/Credit Unions :
Your banking customers expect 24*7 support whether they need service on an existing product or want to acquire a new product. Megan can engage across the spectrum
- Deposit Products – provide basic product information, explain features, show rates, monthly payment and affordability calculators, start an application or connect to a banker
- Lending products – show rates, discuss product fit, assess eligibility, start an application
- Small Business and Commercial Banking – discuss unique product requirements, explain differentiation, route to appropriate specialist quickly
- Wealth Management – provide basic product information, Provide basic risk profiling, retirement calculations, connect to financial advisor at Brokerage or RIA
- Servicing – Megan can also handle all common and repetitive servicing tasks across the various product families.
To be successful in Mortgage your business needs to generate leads fast and convert them into applications and loans quickly. Megan can help with all of this. Generate Leads –Megan can engage visitor to your website or social media site by answering product questions, showing rates, doing affordability and payment calculations and create leads in your CRM platform.
Leads to applications –After engaging the customer in initial conversation Megan can escalate to a loan officer quickly for time sensitive leads. Megan can also do email follow-ups and keep leads engaged after they leave your website. She can also issue pre-qual letters if needed. Application to loans – Megan can become the single point of contact for your customers during the application process. She can provide status, gather information and documents and provide other coordination between the customer and various entities.
Mortgage servicing: Many of the typical mortgage servicing request follow the 20-80 rule. Payment issues, address change, veriﬁcation of mortgage, questions about escrow or payoff amount, Tax related information etc. are your typical issues and constitute a large chuck of daily interactions (and costs!). Let Megan help your customers with these questions delivering great service at a fantastic ROI.
Consulting and IT Services’s industry’s most important resource is – people. Despite being a cliché – this is indeed true. Having a frictionless and empowered support is key to higher productivity, utilization and better top/bottom-line. However – silo-ed data, fragmented help-desks, dispersed information does not allow desired efficiency level.
Actionable Science understand this challenge. Our support begins with Employee onboarding, Our employee onboarding product brings the power of AI to give an outstanding experience and window into the new organization that the candidate is trying to join. Our product orchestrates this entire process seamlessly and handholds the new employee to ensure smooth joining – and helps with Day 1 productivity issues.
- We can help create appropriate tickets to help provision user account, laptop, access cards etc. Once the employee is in the organization – the support continues, for HR, IT Helpdesk or other issues
- All support may be provided by our state of the art mobile app. We can help assist in simple queries, simple tasks or complex orchestration. The power of the product can be unleashed in a progressive manner over a period of time.
- Finally, we can assist in a great employee offboarding experience – ensuring that you have a great word-of-mouth about your employee satisfaction throughout the industry.
Megan has amazing out of the box features & strengths
Advanced Knowledge Management System
Our twitter age, AI enabled KM system is unique and powerful and will help reduce Auto-resolution rate.
In-Built Ticketing System
Highly configurable built-in ticketing system natively integrated with VA.
Ability to Learn
Our virtual assistants can learn! A failed conversation is an opportunity them to learn.
AI + Human model
AI and humans need to work together in harmony to resolve issues. Our virtual assistants are built with features like "escalation to humans" and "live chat" to make that happen.
Sophisticated process automation
An process orchestration engine that can manage business processes across days, touching multiple teams and systems and making process autonomous.
Inbuilt Case Management
Highly configurable case management is super easy for users and intelligent for support teams - saving time and money.
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Omni-Channel Technical Product Manager | Newfi Lendings
Great piece of technology.03 Jan 2018
Vice President- Global Talent | Dawn Foods Global
Our Virtual Assistant from Actionable Science is actually our Chief Knowledge Officer at Dawn03 Jan 2018
Vice President of Software Services | Patelco Credit Union
We saw a 50% reduction in requests being escalated to second level support.03 Jan 2018
Manager, IT Service Delivery | RTI International
we recently launched “Lumi” our newest ITS Help Desk agent and was a well-received and successful implementation.03 Jan 2018
HCM Industry Analyst
The enterprise digital assistant market has exploded fairly quickly, resulting in some confusion for buyers. Actionable Science, and the company’s suite of HR, IT and Customer-facing digital assistants, has brought clarity through its emphasis on cognitive automation. This is what allows the technology to anticipate, understand and auto-resolve, but also calibrate when interactions should be high or low-touch, more personalized or trigger other actions. The company is also executing quite well for an early stage player, a testament to the experience of its founders.03 Jan 2018